MEPCO Helpline

If you need assistance with your electricity service, MEPCO offers several convenient ways to get support. Whether your issue is related to your electricity bill, a new connection, a faulty meter, an unexpected power outage, load shedding, or any other technical problem, you can easily contact the MEPCO helpline.

Customers can reach MEPCO through its 24/7 helpline numbers, SMS service, email support, or the online complaint system. These multiple support channels ensure that consumers across South Punjab can quickly report issues and receive timely assistance whenever needed.

Region	MEPCO Helpline	Office Location	Areas Covered
Multan	061-9220198	Address via Google Maps	Multan and nearby areas
Bahawalpur	062-9250102	Address via Google Maps	Bahawalpur and nearby areas
Sahiwal	040-9200305	Address via Google Maps	Sahiwal and nearby areas
Rahim Yar Khan	068-9230160	Address via Google Maps	Rahim Yar Khan region
Muzaffargarh	064-9239229, 066-9200065	Address via Google Maps	Muzaffargarh region
Vehari	067-3360282	Address via Google Maps	Vehari and nearby areas
Bahawalnagar	063-9239031	Address via Google Maps	Bahawalnagar and nearby areas
Dera Ghazi Khan	064-9239229	Address via Google Maps	DG Khan and nearby areas

If you’re facing any electricity-related issue, such as a power outage, voltage fluctuation, incorrect meter reading, faulty meter, billing error, new connection issue, or any other service-related complaint, you can easily contact the MEPCO Complaint Cell for assistance.

You can also register your complaint online by following these simple steps:

• Visit the official MEPCO website.
• Open the Complaint Management section.
• Enter the required information, including your 14-digit Reference Number, name, and contact details.
• Explain your complaint with complete details.
• Submit the complaint form.
• After submission, you’ll receive a complaint tracking number to monitor its status.

24/7 MEPCO Helpline Number

For immediate assistance, you can call the official MEPCO 24/7 toll-free helpline at 0800-63726. The customer support team is available around the clock to help with billing concerns, technical faults, power interruptions, meter issues, and other electricity service inquiries.

You can also contact MEPCO through these additional helpline numbers:

• 061-9210334
• 061-9210389
• 061-6784815

If you don’t want to call the MEPCO helpline, you can easily submit your complaint through the MEPCO Online Complaint Portal (CCMS). The portal allows you to register complaints 24/7, receive a complaint tracking number, and check the status of your request anytime without visiting a MEPCO office.

Follow these simple steps to register your complaint online:

• Open the MEPCO Online Complaint Portal (CCMS).
• Sign up for a new account or log in if you already have one.
• Verify your account using your 14-digit Reference Number or your registered mobile number.
• Once verified, your electricity connection details will be displayed automatically.
• Select the appropriate complaint category and describe your issue clearly with all relevant details.
• Click the Submit button to register your complaint.
• After successful submission, you’ll receive a complaint tracking number that you can use to check the progress of your complaint online.

Once you’ve submitted your complaint, you can easily check its progress online by using the MEPCO complaint tracking system.

Follow these simple steps:

• Open the MEPCO Complaint Tracking page.
• Enter your 14-digit Reference Number in the required field.
• Click the Search button.
• Your complaint’s current status and latest updates will appear on the screen.

After your complaint is registered, MEPCO usually acknowledges it within 24 hours. The review process begins shortly afterward, and many complaints are addressed within 1–2 working days, depending on their nature. However, more complex issues may take up to 14 days to be fully resolved.

Position	Office Direct Line	Office Ext.	Cell
Chief Executive Officer	061-9220222	2005	0345-4401111
P.A to CEO	061-9220222	2002	0333-6142149
P.A/C.O	061-9220205	2005	0300-9632289
Staff Officer	061-9220205	2005	0300-8730910

1. What is the official MEPCO helpline number?

The official MEPCO toll-free helpline number is 0800-63726. It is available 24 hours a day, 7 days a week for customer support.

2. How can I register a complaint with MEPCO?

You can register a complaint by calling the MEPCO helpline or by using the MEPCO Online Complaint Portal (CCMS). Both options allow you to report billing and electricity-related issues.

3. Can I check my MEPCO complaint status online?

Yes. Simply enter your 14-digit Reference Number on the MEPCO complaint tracking portal to view the latest status of your complaint.

4. What problems can I report to the MEPCO helpline?

You can report power outages, faulty meters, incorrect bills, voltage issues, load shedding complaints, and new connection problems through the helpline.

5. Is the MEPCO helpline available 24/7?

Yes. The official MEPCO customer support helpline operates 24/7, allowing consumers to report emergencies and service issues at any time.

6. What details are required to file a MEPCO complaint?

You’ll usually need your 14-digit Reference Number, registered mobile number, and a brief description of the issue to register a complaint.

7. How long does MEPCO take to resolve complaints?

Most complaints are acknowledged within 24 hours and resolved within 1–2 working days, although complex cases may take up to 14 days.

8. Can I report a faulty electricity meter to MEPCO?

Yes. If your electricity meter is damaged, not working, or showing incorrect readings, you can report it through the MEPCO helpline or online complaint system.

9. Does MEPCO provide separate regional helpline numbers?

Yes. In addition to the central helpline, MEPCO has regional office contact numbers for customers in different cities across South Punjab.

10. Can I apply for a new electricity connection through MEPCO?

Yes. You can apply for a new MEPCO electricity connection through the official online application portal or by visiting the nearest MEPCO customer service office.